Customer Satisfaction Agent, Sales Support at Africa Safari Trips

Customer
Nairobi
December 19, 2025
Full Time

Job Overview

  • Date Posted
    December 19, 2025
  • Location
    Nairobi
  • Expiration date
    December 31, 2025
  • Gender
    Both

Job Description

Customer Satisfaction Agent, Sales Support

  • Job Type Full Time
  • Qualification Diploma
  • Experience2 years
  • Location Nairobi
  • Job Field Customer Care  , Sales / Marketing / Retail / Business Development 

Key Responsibilities

  • Emergency Support -Be available 24/7 during customer travel.
  • Ground Inquiries -Manage bookings and verify payments on ground
  • Complaint resolution -Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team.
  • Procedures and escalation -Follow established procedures for issue resolution and meet the customers for major issue resolution
  • Refunds -Handle refunds to the customers as approved and directed.

Qualifications

  • Excellent knowledge of the tourism industry and current trends
  • Knowledge of major safari destinations in Kenya
  • Strong communication skills with proficiency in English
  • Proficiency in speaking either French/Spanish is a must
  • Critical thinker and problem solver
  • At least 2 years of experience in a similar role
  • Degree/Diploma in travel and tourism management, hospitality, or similar relevant education

Method of Application

Send your resume to careers@africasafaritrips.com. with the position title as the subject. Deadline: 31st December 2025.

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