Value8 Group
Customer Liason
- Job Type Full Time
- Location Nairobi
- Job Field Customer Care
Job Description
- Customer Support & Engagement
- Serve as the first point of contact for users and partners within the assigned product.
- Manage inquiries, issues, and feedback professionally and promptly.
- Guide customers through onboarding and system use.
- Maintain a positive, solution-oriented relationship with clients.
- Product Knowledge & Feedback Management
- Understand your assigned product’s features, use cases, and updates.
- Collect and document client feedback and system issues.
- Escalate complex matters to Product, Engineering, or the Head of Corporate Relations.
- Support in testing new product features or improvements.
- Client Relationship Maintenance
- Build and maintain positive relationships with clients and partners.
- Ensure follow-ups are timely and outcomes are communicated clearly.
- Track user satisfaction and proactively identify potential issues.
- Share testimonials or success stories with the Corporate Relations and Marketing teams.
- Data, Reporting & Administration
- Keep accurate records of customer interactions and feedback.
- Submit weekly and monthly reports summarizing support activity and trends.
- Maintain updated contact lists for clients and partners.
- Support preparation of internal summaries and presentations.
- Culture & Team Collaboration
- Participate in team meetings, training, and professional development.
- Collaborate with peers across departments for issue resolution.
- Uphold VCF’s partner-first values and communication standards.
- Contribute to a positive, respectful, and high-performance team culture.
Skills
- Data Analysis
- Report Writing
- IT Skills
- Excellent communication, presentation, and negotiation skills.
- Problem solving skills
To apply for this job please visit hrmis.valuechainfactory.com.