Recruitment Manager, Call Centre | Reeds Africa consult

Recruitment Manager- Call Centre

We are looking for a dynamic and experienced Recruitment Manager to lead high-volume recruitment operations across the East African region for our growing BPO business. This role requires deep experience in mass recruitment, regional talent sourcing, and team management, ensuring a consistent pipeline of quality hires to support business growth.

Recruitment Manager, Call Centre Job Description

• Drive the end-to-end recruitment process for operational and support roles across East Africa, with a strong focus on mass hiring for BPO functions (customer support, data entry, sales, etc.).
• Develop and implement recruitment strategies tailored to the East African talent market, including local sourcing channels, job boards, partnerships, and referral networks.
• Lead and mentor a team of recruiters, ensuring delivery on hiring targets, service levels, and recruiter development.
• Collaborate with business leaders and operations teams to forecast hiring needs, build hiring plans, and deliver recruitment solutions aligned with workforce planning.
• Oversee recruitment marketing and employer branding initiatives that resonate with talent across the region.
• Monitor key recruitment metrics (TAT, cost-per-hire, quality of hire, etc.) and use data-driven insights to optimize performance.
• Maintain strong knowledge of labor laws, hiring regulations, and employment trends across East Africa ..
• Establish and manage vendor partnerships, recruitment agencies, and campus relations as part of the sourcing strategy.
• Ensure compliance with company policies and ethical recruitment practices.

Recruitment Manager, Call Centre Job Requirements

• Bachelor’s degree in Human Resources, Business, or a related field.
• 6–8 years of experience in recruitment, with at least 3 years in a mass recruitment leadership role within a BPO or similar high-volume environment.
• Strong experience hiring across East Africa, with deep understanding of local labor markets, talent availability, and sourcing strategies.
• Proven ability to lead and manage recruitment teams across multiple locations.
• Hands-on experience with recruitment systems (e.g., ATS, HRIS) and data analytics tools.
• Excellent communication and stakeholder engagement skills.