Summit Recruitment and Search
Operations Manager
Job Type Full Time
Experience5 years
Location Nairobi
Job Field Finance / Accounting / Audit
The ideal candidate will drive operational excellence, ensure achievement of strategic objectives, ensure regulatory compliance, optimize processes, and deliver exceptional service to clients and stakeholders.
Operations Manager role Responsibilities:
- Oversee daily operations to ensure smooth and efficient service delivery to clients and stakeholders.
- Supervise and mentor Operations Supervisors, fostering a high-performance team culture.
- Develop and implement operational plans aligned with strategic objectives.
- Continuously review and improve processes to enhance efficiency and mitigate risks.
- Ensure compliance with all relevant regulatory, legal, and internal requirements.
- Conduct regular training to enhance service quality and risk mitigation.
- Prepare and present operational performance reports to senior management.
- Represent the Operations Department in cross-functional meetings and decision-making forums.
Operations Manager role Qualifications & Competencies:
- Minimum 5 years’ operations experience, with at least 2 years in a managerial role or 3 years in a senior supervisory position, preferably in financial services or share registry operations.
- Degree in Business, Operations Management, Finance, or a related field from a recognized institution (preferred).
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent planning, organizational, interpersonal, and communication skills.
- Solid understanding of operational management, compliance frameworks, and risk control.
- Analytical thinker with strong problem-solving and report-writing capabilities.
- High level of integrity, professionalism, and commitment to quality service delivery.
To apply for this job please visit ats.summitrecruitment-search.com.