Group Lending Manager role in Nairobi at World Vision Kenya

Group Lending Manager role Responsibilities

Credit Risk & Operational Compliance

• Implement and monitor credit risk policies and internal controls.
• Ensure compliance with audits, fraud reporting, and regulatory standards.
• Maintain strong portfolio quality and timely loan disbursements.

Leadership & People Development

• Coach and mentor branch managers and staff.
• Build high-performing teams and ensure HR compliance.
• Support staff retention, succession planning, and wellness initiatives.

Business Performance & Financial Growth

• Lead group lending to meet financial and client growth targets.
• Enhance client acquisition, especially among underserved populations.
• Ensure high collection rates and portfolio quality.

Digital Tools Utilization

• Promote use of digital systems for lending and collections.
• Train staff and clients on digital tools.
• Track and improve efficiency through digital adoption.

Strategic Planning & Partnerships

• Drive local business plans and branch-level growth strategies.
• Build partnerships with community groups and development stakeholders.

Customer Experience & Responsible Lending

• Ensure alignment with organizational goals and responsible lending practices.
• Address client complaints promptly and monitor satisfaction.
• Provide timely reporting and support effective communication across teams.

Staff Safety & Wellbeing

• Oversee field safety and security compliance.
• Respond promptly to incidents affecting staff.
• Safeguarding Champion

Ideal Candidate Profile

Educational Requirements:

• Degree in Finance, Business Administration, Economics, or related field.
• Minimum 5 years’ experience in microfinance or retail banking operations.
• Experience in driving Group/ solidarity lending will be an added advantage

Group Lending Manager role Competencies:

• In-depth knowledge of MFI industry practices, and current trends in microfinance.
• Strong leadership capabilities with a proven track record of driving performance and motivating teams.
• Excellent communication, negotiation, and interpersonal skills; adept at business development and stakeholder management.
• High ethical standards and commitment to personal and organizational integrity.
• He/she should have proficiency in Microsoft Office Suite (especially Excel), and familiarity with accounting software (e.g. QuickBooks, SAP).
• Strong analytical and problem-solving skills or abilities.
• Capability and willingness to take responsibility and highly developed sense of rectitude
• Ready to comply and live up to and in accordance with the organization’s Ideals and Core Values