Team Leader, Food Beverage at Hyatt Place

Team Leader Food Beverage Role Summary

Operational:

• Ensures that brand standards have been implemented.
• Assists in conducting monthly inventory checks on all operating equipment and supplies.
• Has a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend food and beverage combinations and upsell alternatives.
• Ensures that the outlet is kept clean and organized, both at the front and back of the house.
• Assists to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
• Performs the function of cashier and is responsible for Micros cashiering procedure.
• Balances cash and credit card charges and remits cash to the Front Office Safe.
• Makes necessary checks needed for specific events or functions.
• Be a hands-on supervisor and be always present in the outlet, especially during busy periods.
• Assists with conducting monthly inventory checks on all operating equipment and supplies.
• Assists to liaise and organize with the Housekeeping Department that the cleaning schedules are strictly adhered to.

Administrative:

• Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• Ensures new technology and equipment are embraced.
• Responds to changes in the Food and Beverage function as dictated by the industry, company, and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Financial:

• Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.
• Assists the F&B Manager to achieve the monthly and annualtarget of the department and the outlet’s revenue targets.
• Ensures that all hotel, company, and local rules, policies, and regulations relating to financial record-keeping, money handling, and licensing are adhered to, including the timely and accurate reporting of financial information.

General:

• Reads the hotel’s Employee Handbook, understands, and adheres to the hotel’s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
• Attends and contributes to all training sessions and meetings as required.
• Always exercises responsible behaviour and positively representing the hotel team and Hyatt Hotels Corporation.
• Maintains strong, professional relationship with relevant representatives from business partners and other organisations.
• Ensures high standards of personal presentation and grooming.
• In this role you will also be required to multi-task in various aspects of the operations as advised by your managers from time to time.
• Responds to changes in the Food and Beverage department as dictated by the industry, company, and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.
• Works closely with Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

People: 

• Ensures a strong professional relationship with all levels of employees within the hotel.
• Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for maintenance tasks, repairs, and project implementations.
• Work collaboratively with fellow colleagues to achieve common goals, share knowledge, and assist in resolving complex F&B issues.
• Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
• Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
• Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
• Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the F&B department.
• Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
• Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
• Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
• Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
• Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
• Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
• Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
• Actions on the results of Hyatt International’s guest experience survey (HySat)

Team Leader Food Beverage role Required Certification:

• Education: Certificate In Food and beverage service from a recognized Institution
• Experience: Previous experience in a similar role is an advantage