Client Liaison Officer at HF Group

Client Liaison Officer Principle Accountabilities

• Prompt service to customers leading to customer satisfaction.
• Efficient receipt of incoming mail, cheques and other documents.
• Improved customer service and management of the reception area.
• Organised handling of customers and other visitors.
• Enhanced query handling
• Enhancing company image.

Key Competencies and Skills

Technical Competencies:

• Computer /IT skills, including knowledge of Microsoft office applications e.g. Word, Excel; PowerPoint etc.
• Fair understanding of the bank products and services
• Telephone operating skills

General Competencies

• Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
• Keen to details.
• Proactive, confident, energetic, and able to work under pressure with a positive attitude and Fluent in both written and spoken English and Kiswahili.
• Good Analytical Skills
• Customer Service skills
• Good Interpersonal skills

Client Liaison Officer Minimum Qualifications, Knowledge and Experience

Education:

• A Bachelor’s degree from a recognized university

Knowledge and Experience:

• 2 years working experience in Customer service.