Country Sales Manager at Bosch Africa

Country Sales Manager responsibilities:

• Business Plan & Current Forecast: Support of planning. Break down of Business Plan to (key)account/Product Group level
• Develop and implement sales strategy/distribution concept; in general based on Business Plan (e.g. for sales channels, districts, brand(s); optimize customer structure
•  Analyse & determine best possible use of customer potentials and needs (Strategy, SWOT, Brands, KPI’s)
• Plans projects for workshop consultant to gather market information and leads to support Business Plan
• Establish, maintain and develop professional customer relationships. Offer professional availability (visits, tel, e-mail) and have contact with all relevant persons and aim at long term and trustful relations
• Participate in customer’s activities (e.g. open days, openings) and Mobility Aftermarket activities for customers (e.g. product trainings)
• Consult customers about market relevant issues (marketing campaigns, competition, how to improve brand recognition
• Ensure efficient procedure for complaint mgt., if necessary handle complaints personally
• Find best solutions for complaints (under consideration of economic-, time- and relationship aspects)
• Drive and support acquisition of new customers which fit the Mobility Aftermarket strategy
• Meet and exceed customer’s expectation, Increase customer satisfaction
• Ensure availability of al customer & prospect potentials and targets in Bosch Systems.
• Break down Business Plan to detailed year plan for customers (Potential turnover/ Product Group, activities/measures/resources)
• Negotiate, agree and confirm annual customer agreements/contracts (personally or supported by team member)
• Develop and carry out activities to reach targets, manage this with available resources
• Push and promote marketing activities on the customer basis in order to leverage the turnover
• CSM is responsible to implement in the country the RBKE contract conditions
• CSM is responsible for the budgeted (out of invoice) resources in order to achieve the assigned country target
• CSM needs to give visibility to Product Specialist on End Year Bonus and Valued Added Services
• Visit management: Prepare personal visits (targets, statistics, OPL, action list)
• Follow-up on tasks
• Monitor relevant KPI’s and carry out appropriate activities to reach targets
• Credit & payment management: monitor and react if, check and release special credit limits
• Provide/report: statistics, forecasts, document and submit business expenses
• Training for customers (value argumentation, benefits, product features…)
• CSM bring the voice of the customer into the organization
• Gather market information to get a clear and updated picture of the market needs (customer/product)

Country Sales Manager Qualifications

Education:

• Bachelor’s degree on commercial economics (marketing/sales or business administration)
• Technical understanding related to the automotive industry
• Minimum 5 years working experience in sales/mkt environment
• Minimum 3 years’ experience in Independent After Market (IAM)
• Experience in workshop / sales management (general process & organizational) preferably in automotive industry (AutoCenters, Tyres business, fleet business  etc)
• 3 years Experience in distribution via wholesaler, b2b environment
• Excellent negotiation skills in decision maker environment
• Excellent English language skills and knowledge of French & German is a plus
• Excellent office software skills