Receptionist at Cigna- Nairobi

Receptionist PROFILE

• Bachelor’s degree in relevant field, prior front office /customer service experience preferred. Minimum 3 years work experience. Excellent communicator both oral and written.
• Organizational skills: you can assess different tasks and proceed according to priorities; you are able to plan ahead in order to ensure daily workflows are respected, you are able to work in close cooperation with your colleagues You can rapidly and accurately handle a large quantity of documents You can keep a clear overview of the work to be done, even in busy times.
• Strong energy and drive to work across cultures and time zones
• You can deal with (confidential) information with the utmost discretion.
• You can perform accurate data entry.

Receptionist Career Advice

I can assure you that receptionists are the frontline ambassadors of any organization. In today’s professional landscape, the role has evolved from answering phones to managing first impressions, coordinating appointments, and supporting daily operations. In Kenya, a receptionist typically earns between KES 40,000 to 80,000 per month, depending on the industry, experience, and company size.

Here are 5 key strategies to grow in your reception career and stand out:

1. Sharpen Your Communication Skills: Receptionists must excel in clear, polite, and professional communication—both verbal and written. Take a short course in customer service or business communication to improve your confidence and clarity when dealing with clients or executives.
2. Master Office Technology: Familiarize yourself with tools like Microsoft Outlook, Excel, booking systems, and office phone consoles. In more tech-forward environments, receptionists may also manage visitor management software, CRMs, or even basic social media inquiries.
3. Develop Organizational Excellence: You’re often the person juggling calls, walk-ins, deliveries, and admin support. Learn how to multitask effectively, stay calm under pressure, and use scheduling tools or checklists to stay on top of daily responsibilities.
4. Maintain a Professional Appearance and Attitude: As the face of the company, your appearance and demeanor set the tone for every visitor. Dress appropriately, smile often, and always be courteous—even under stress.
5. Seek Cross-Training Opportunities: Ask to support HR, admin, or marketing when possible. This not only boosts your skill set but positions you for internal promotions to administrative assistant, office coordinator, or executive support roles.

With professionalism, initiative, and the right skills, your journey as a receptionist can be the foundation for a long-term career in administration or customer experience.