ShopIt Store
Customer Service Job Description
- Customer Engagement: Provide accurate and timely information to assist customers throughout the purchasing process
- Order Processing: Keep customers informed about the status of their orders, ensuring transparency and satisfaction.
- Issue Resolution: Address customer inquiries and complaints promptly and professionally.
- Product Knowledge: Maintain up-to-date knowledge of our product offerings to provide informed recommendations
- Sales Support: Respond to requests for quotations and provide necessary information to facilitate sales
Customer Service MINIMUM QUALIFICATIONS
- At least a B- Minus in KCSE/ High school.
- At least a college certificate/ diploma.
SKILLS & REQUIREMENTS
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with a customer-centric approach.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems is a plus.
- A positive attitude and willingness to learn and adapt.
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To apply for this job please visit www.myjobmag.co.ke.