General Manager at Brites Management Services

Operational Oversight

• Lead, manage, and streamline the company’s day-to-day operations to ensure maximum efficiency and productivity.
• Ensure all operational processes, workflows, and policies align with the company’s strategic goals.
• Oversee and manage the company’s IT infrastructure, software, hardware, and support systems, ensuring they meet organizational needs.

Strategic Planning & Execution

• Work closely with the executive team to develop and implement short-term and long-term business strategies.
• Lead the development and execution of the company’s business plan, focusing on market expansion, product/service innovation, and overall growth.

Leadership & Team Management

• Lead and mentor senior management and department heads, ensuring that they align with company goals and strategies.
• Foster a collaborative work environment by promoting open communication, team engagement, and professional development.
• Build and maintain a high-performance team by identifying key talent and ensuring ongoing training and development.

Financial Management & Budgeting

• Oversee the preparation and management of the company’s budget, ensuring financial targets are met while maintaining operational efficiency.
• Ensure that financial controls are in place and that the company’s financial health remains stable and sustainable.
• Provide regular financial performance reports to senior management and stakeholders, with insights into future opportunities for cost savings or growth.

Client & Stakeholder Relationship Management

• Develop and maintain strong relationships with key clients, partners, and external stakeholders to ensure business continuity and growth.
• Represent the company at industry events, conferences, and business meetings, promoting brand visibility and networking with potential clients.
• Act as the primary point of contact for strategic business partnerships, ensuring successful negotiation, collaboration, and contractual arrangements.

Business Growth & Innovation

• Identify and capitalize on new business opportunities, expanding the company’s presence in both existing and new markets.
• Lead the development of new business proposals, including strategic partnerships, joint ventures, and alliances that align with the company’s goals.
• Drive technological advancement and digital transformation initiatives to keep the company competitive in a fast-paced industry.

Compliance & Risk Management

• Ensure the company adheres to all industry regulations, compliance standards, and legal requirements relevant to the business.
• Lead efforts to ensure cybersecurity best practices are followed, safeguarding the company’s data, systems, and client information.

Performance Evaluation & Reporting

• Establish and track performance metrics for all departments, ensuring targets are achieved and aligned with the company’s strategic goals.
• Conduct regular performance reviews and provide constructive feedback to department heads, managers, and staff.
• Prepare detailed reports on operational, financial, and strategic performance to share with the board and key stakeholders.

Marketing and Brand Management

• Collaborate with the marketing team to define and execute the company’s marketing strategies and initiatives.
• Support the development of sales strategies to enhance the company’s market reach and customer engagement.

Technology Integration and Innovation

• Spearhead the integration of cutting-edge technologies that improve operational efficiency, customer satisfaction, and market competitiveness.
• Oversee the implementation of key technology projects and monitor their progress to ensure they meet organizational goals and timelines

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in IT, Computer Science, or a related field
• 5+ years of experience in an ICT/ISP environment, with at least 3 years in a managerial or supervisory role
• Strong knowledge of IT operations and how to optimize them for business success
• Proven ability to develop and execute strategic plans that drive business growth and operational excellence
• Excellent leadership skills with the ability to motivate, develop, and manage teams effectively
• Strong problem-solving skills and the ability to make decisions under pressure
• Exceptional communication skills with the ability to interact effectively at all levels of the organization.

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