Customer Service Representative- Nairobi at Morsan HR Consulting

We are seeking a passionate and proactive Customer Service Representative to join our client. The ideal candidate will serve as the face and voice of the company by providing excellent support to customers, ensuring inquiries are handled efficiently and professionally, and maintaining strong customer satisfaction and retention.

Customer Service Representative Key Responsibilities:

• Serve as the primary point of contact for customer inquiries across various channels including phone, email, in-person, and social media.
• Address and resolve product or service issues raised by customers in a timely and professional manner.
• Maintain accurate records of customer interactions, complaints, and resolutions using internal systems.
• Guide customers through product features, service processes, and troubleshooting steps.
• Escalate unresolved issues to relevant departments while maintaining accountability for follow-up.
• Monitor and respond to customer feedback to help improve service delivery and overall satisfaction.
• Collaborate with internal departments such as sales, dispatch, and accounts to resolve client- related issues.
• Assist in processing orders, forms, applications, and requests as needed.
• Provide proactive updates to customers regarding the status of their issues, deliveries, or requests.
• Support the front office by managing walk-ins and directing clients appropriately.
• Ensure a clean and organized customer service environment, whether physical or digital.
• Participate in training and development sessions to stay informed on products and best practices.
• Suggest ways to improve service procedures, policies, and standards.
• Handle difficult or emotional customers with empathy, patience, and professionalism.
• Uphold the company’s image by maintaining courtesy, professionalism, and efficiency at all times.

Qualifications For Customer Service Representative:

• A Bachelor’s degree or Diploma in Customer Service, Business Administration, Communication, or a related field.
• 2 to 3 years of proven experience in a customer service or front office role.
• Proficient in both English and Kiswahili, with excellent written and verbal communication skills.
• Strong interpersonal and listening skills.
• Comfortable using basic computer applications (MS Office, email) and customer management systems.
• Ability to multitask, prioritize responsibilities, and manage time effectively.
• High emotional intelligence, patience, and attention to detail.
• Positive attitude and willingness to learn and adapt in a dynamic work environment.

Bloosomup: Empowering Personal Growth and Productivity for a Better Tomorrow

In today’s fast-paced world, the pursuit of personal development and productivity is more than just a trend—it’s a necessity. Enter Bloosomup, a comprehensive digital platform dedicated to helping individuals thrive by offering practical tools, inspiring resources, and strategic guidance in areas that matter most: mindset, time management, career growth, and overall well-being. Founded with a mission to make self-improvement accessible and effective, Bloosomup has become a go-to hub for those serious about leveling up their personal and professional lives.

What Bloosomup Offers: Tools, Resources, and Expert Guidance

Bloosomup is more than just a blog—it’s a dynamic productivity and self-growth ecosystem. The platform provides:

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Whether you’re a student, young professional, entrepreneur, or job seeker, Bloosomup is tailored to guide you toward meaningful improvement in every aspect of your life.

Milestones and Achievements: From Passion Project to Digital Impact

Since its launch two years ago, Bloosomup.com has attracted over 1.2K daily visitors, driven largely by organic growth and a vibrant social media community. The blog’s high-quality content has gained traction among readers in Kenya, the UAE, and beyond—focusing particularly on job seekers and early-career professionals.

Culture, Values, and Community Engagement

At its core, Bloosomup stands for:

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The platform’s blog features stories about overcoming procrastination, dealing with burnout, and navigating professional challenges—resonating with a wide audience. Bloosomup also actively engages with its community on platforms like Instagram and LinkedIn, sharing bite-sized insights, quotes, and personal reflections that create meaningful conversations.

Future Vision: Scaling Impact and Enhancing Value

Looking ahead, Bloosomup plans to:

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Bloosomup.com is not just a productivity blog—it’s a movement. With a clear mission, growing audience, and future-forward strategies, Bloosomup continues to plant the seeds for success in the lives of thousands. Whether you’re just starting your personal development journey or looking to take things to the next level, Bloosomup is your guide to a more empowered, organized, and purpose-driven life.

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