Work OVERVIEW
Fairview Inn Restricted is looking for a energetic and customer-oriented Recoptionist/Cashier to connect our Front Office group. The perfect candidate will be capable for conveying remarkable visitor benefit, overseeing front office operations, and guaranteeing consistent budgetary transactions.
KEY RESPONSIBILITIES
Ensure that all visitor account exchanges have the required going with paperworkEnsure that all reservations made have a substantial and adequate strategy of installment (comprehensive of all meeting room and conference room bookings).
Subordinate on the pertinent strategy of installment all visitors checked in must have a substantial and adequate strategy of paymentEnsure that the “PM” accounts not charged without endorsement and must be taken after up on a day by day basis.Ensure that all coasts stay at the issued sum at all times.Ensure printed material is completed for move managing an account and remote exchange.As a unit guarantee that the budgeted normal room rate is accomplished and made strides on where possible.
Ensure that when taking a reservation that you get the redress contact subtle elements so as to be able to ensure all bookings on the day of entry, so as to expand occupancy.Ensure that the required reports are printed and handled per shift/per day.Ensure enlistment cards are completed comprehensive of all required information.
Ensure all assignments are ticked off per move checklist and given to the director on obligation to be checked and filed.Ensure that all information is entered accurately so as to ensure; persistent information judgment and measurements gather accurately. All gather demands must be sent to the reservationist/DM/GM. Continuously check for an existing visitor record earlier to making a reservation.Ensure that all security and security measures actualized are taken after per shift/per day without exception.
Utilizing the redress stationery; guarantee that all visitor messages are taken accurately, with adequate precise data and that all messages are conveyed to the guest/guest room as instantly as possible.Ensure all wake up call demands are recorded on the wake-up call sheet. All calls must be made on time. If you are incapable to contact the visitor extra exertion must be taken to do so the conclusion result being that the visitor is contact – no matter what.
Answer all calls inside 3 rings and bargain with / prepare in line with the required standardEnsure that the gathering work area has adequate stock of clear visitor surveys. Hand out and collect as numerous Surveys as conceivable. Guarantee all completed Visitor Surveys are given to the DM/GM.Ensure that each visitor gets uncommon benefit at all times.Ensure that, welcome drinks, are set up and or kept up as instructed.
Use all data given and accessible to always guarantee that your information of our online remunerate programs is up to date at all times.
REQUIREMENTS
Diploma in Front Office Operations from a recognized lodging schoolProficiency in the Musical drama framework (mandatory)Excellent communication and interpersonal skillsPrevious involvement in a comparable part will be an included advantageStrong consideration to detail and capacity to handle money related transactionsExperience with an universal brand.
HOW TO APPLY
If you meet the over capabilities and are enthusiastic almost neighborliness, if you don't mind send your CV and cover letter to linda.achieng@fairviewkenya.com by 28th September 2024.