Front Desk Agent
Work Title: Front Work area Agent
Hiring Organization: Accor
Location – Region: Nairobi
Location – Locale: Kenya
Industry: Hospitality
Job Sort: Full Time
Salary: KES
Date Posted: 09/23/2024
Join us at Accor, where life beats with passion!
As a pioneer in the craftsmanship of dependable neighborliness, the Accor Gather assembles more than 45 brands, 5,600 inns, 10,000 eateries, and way of life goals in 110 nations. Whereas each brand has its possess identity, where you will be able to genuinely discover yourself, they all share a common desire: to keep enhancing and challenging the status-quo.
By joining us, you will gotten to be a Heartist®, since neighborliness is, to begin with and preeminent, a work of heart.
You will connect a caring environment and a group where you can be all you are. You will be in a steady put to develop, to satisfy yourself, to find other callings and to seek after career openings, in your inn or in other neighborliness situations, in your nation or anyplace in the world!
You will appreciate elite benefits, particular to the segment and past, as well as solid acknowledgment for your day by day commitment.
Everything you will do with us, notwithstanding of your calling, will offer a profound sense of meaning, to make enduring, paramount and impactful encounters for your clients, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and ended up a Heartist®.
Job Description
Front Work area Agent
First impressions are everything! As a Front Work area Specialist, you will take care of the visitors from the minute they arrive through to their flight by guaranteeing they have a paramount involvement with us.
What is in it for you:
Employee advantage card advertising marked down rates at Accor worldwide
Learning programs through our Academies
Opportunity to create your ability and develop inside your property and over the world!
Ability to make a contrast through our Corporate Social Obligation exercises, like Planet 21
What you will be doing:
Consistently offer proficient, neighborly, and locks in benefit Handle all Visitor demands expeditiously and effectively Take after Front Office approaches, methods, and benefit benchmarks Welcome, check-in, and check-out visitors Welcome, check-in, react to demands and settle accounts whereas giving uncommon benefit Take the activity to include a personalized involvement Gladly advance the lodging offices, looking for openings to improve a guest’s remain through up-selling Help visitors with respect to lodging offices in an enlightening and accommodating way Productively handle all visitor questions and demands Expeditiously and charmingly handle phone calls and visitor messages Guarantee that the visitor administrations Work area is fittingly provided and supplied at all times Take after all security and sanitation approaches Follow to the hotel’s vehicle dealing with and security arrangements whereas driving inn and visitor vehicles Have full information of the hotel’s crisis strategies Keep up a secure working environment Help Front Office with regulatory obligations as required Take an interest in gatherings Other obligations as doled out
Your encounter and aptitudes include:
Fluency in English (extra dialects are an resource) Capacity to multitask in a energetic environment whereas keeping up composure Fabulous composed and verbal communication aptitudes with a talent for building affinity with visitors Solid authoritative and authority capacities Capability in Microsoft Windows programs Past work encounter in neighborliness or client benefit Capacity to make extraordinary impressions by outperforming visitor desires Capability in cash dealing with Capacity to address visitor demands and resolve issues delicately and professionally Illustrated capacity to make free choices, unravel issues, and oversee occasions independently Group player attitude with a readiness to ceaselessly create and learn Accuracy in work and sharp consideration to detail.
Front Office Supervisor
Job Title: Front Office Supervisor
Hiring Organization: Accor
Location – Region: Nairobi
Location – Locale: Kenya
Industry: Hospitality
Job Sort: Full Time
Salary: KES
Date Posted: 09/23/2024
“Why work for Accor?
We are distant more than a around the world pioneer. We welcome you as you are and you can discover a work and brand that matches your identity. We bolster you to develop and learn each day, making beyond any doubt that work brings reason to your life, so that amid your travel with us, you can proceed to investigate Accor’s boundless possibilities.
By joining Accor, each chapter of your story is yours to compose and together we can envision tomorrow’s hospitality.
Do what you adore, care for the world, set out to challenge the status quo! #BELIMITLESS”
Job Description
Front Office Supervisor
Creating an locks in work environment for Colleagues of Fairmont Inns & Resorts is as imperative as turning minutes into recollections for our visitors. The benchmarks and values you show as Collaborator Housekeeping Chief will rouse your group – not as it were to guarantee extraordinary visitor rooms, open ranges and heart of the house regions, but too to develop their careers with Fairmont.
What is in it for you:
Employee advantage card advertising reduced rates in Accor worldwide
Learning programs through our Institutes and the opportunity to win capabilities whereas you work
Opportunity to create your ability and develop inside your property and over the world!
Ability to make a contrast in the neighborhood community through our Corporate Social Obligation exercises, like ESG
What you will be doing:
Reporting to the Front Office Director, obligations and fundamental work capacities incorporate but are not restricted to the following:
To be dependable for the day-to-day operations of Front Office with a essential center on giving exceptional benefit to our inside and outside visitors as laid out in our front office benchmarks. To lead and coach the front work area group towards accomplishing the most elevated levels of extraordinary visitor benefit and colleague fulfillment comes about, through the application of all our guidelines and arrangements.
Guarantee that the gathering, Campaign zone and the Commerce middle are continuously clean, mis en put in put To handle visitor demands request and complaints in a wonderful, proficient and obliging way Looks for input on visitor fulfillment and reacts to visitor enquiries or complaints inside 24 hours completing this with a take after up to the AFOM or FOM in understanding to our values, mission and vision. Take after ups on all GIA’s raised to guarantee all the raised issues have been tended to. Guarantee co-ordination for all bunches arriving are done in progress i.e. check in, things taking care of, baggage collection upon check in/out e.t.c are taken care of with most extreme consideration to minimize swarming in the campaign both on entry and flight.
Go to Continue gatherings organized by the Catering groups for anticipated and arriving visitors. Guarantee that the Three day Window is done for all entries to check that all the charging enlightening and future reservations are all in arrange Help the FPC Co-ordinator with the FPC Entries, checking of the VIP rooms earlier to entry as well as guarantee that the Dependability Program enrollments are done.
Guarantee that they are the Up offer champions for the Up offer program for the front office to help maximize our room incomes. Help Collaborator FOM to conduct day by day trainings for the front work area specialists. To keep uniform flawless and clean and be well prepped in agreement to rules in the Colleague Handbook as well as guarantee that each work zone is flawlessness clean. Handle other ventures and assignments as alloted by the FOM.
Your involvement and aptitudes include:
Previous administration involvement required Past Property Administration Framework encounter required Computer proficient in Microsoft Window applications required University/College degree in a related teach favored Must have a proficient introduction Solid interpersonal and issue tackling capacities Exceedingly mindful & dependable Capacity to work well beneath weight in a quick paced environment Capacity to work cohesively as portion of a group Capacity to center consideration on visitor needs, remaining calm and affable at all times.