Receptionist Job Description
Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services.
- Company: Emerge Egress Consulting
- Location: Kenya
- State: Nairobi
- Job type: Full-Time
- Job category: Administrative/Secretarial Jobs in Kenya - Customer Service Jobs in Kenya.
Role Objective
Our client in Hospitality is seeking to hire a receptionist who will be the first point of contact, providing professional and support services to ensure smooth office operations.
Core Duties and Responsibilities
- Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism
- Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.
- Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.
- Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.
- Handle scheduling for the conference room, and appointments, and manage staff calendars as required.
- Assist with various administrative tasks.
- Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.
- Ensure prompt attention to visitors and directing them to the appropriate personnel or department.
- Maintain a clean, positive, and welcoming office environment.
- Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
- Assist in managing daily transport bookings in consultation with office drivers.
- Any other duties assigned from time to time.
Job Specifications and Qualifications
- Diploma in Business Administration, Communication, Front Office or related area.
- At least 2 years’ relevant work experience.
- Proficiency in MS Office Suite
Key Competencies
- Good communication skills (written and verbal).
- Problem-solving
- Strong Phone Etiquette skills
- Strong customer service and communication skills
- Ability to multitask and prioritize tasks in a fast paced environment
- Attention to detail and organizational skills
- Have a professional appearance and demeanor
- Strong interpersonal skills and customer service orientation.