Back Office Officer Jobs at I&M Bank
I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
- Company: I&M Bank
- Location: Kenya
- State: Nairobi
- Job type: Full-Time
- Job category: Accounting Jobs in Kenya - Banking Jobs in Kenya - Finance Jobs in Kenya - I&M Bank Jobs in Kenya.
Job Purpose
The role entails processing of remittances, clearing and all other customer instructions in a timely and efficient manner in line with laid down procedures to offer best service experience.
Primary Responsibilities
- Carefully vet and process cheques, ensuring accuracy and completeness.
- Scan and correct cheques, notify stakeholders of in-house cheque statuses.
- Reconcile outward cheques, ensuring accuracy against reports.
- Confirm rates with treasury as needed before processing.
- Accurately process DMS instructions within SLA, minimizing errors.
- Accurately process salaries and EFTs, reconciling accounts.
- Manage standing orders and remittances on time.
- Handle direct debit payments efficiently.
- Timely and accurate processing of internal transfers
- Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.
Person Specifications
Academic Qualifications
- Bachelor’s Degree in Business, Banking or related field.
Work Experience.
- At least one (1) year relevant experience in a similar role in a similar sized organization.
Skills & Attributes
- Planning & Organizational skills
- Analytical skills and attention to detail
- Strong oral and written communication skills
- Interpersonal skills to manage stakeholders at all levels
- Ethics and integrity
- Excellent judgment and analytical abilities and impeccable integrity.
- Strong commercial awareness and an ability to connect to business goals.