New Sales Customer Account Manager at Seidor Jobs in Kenya
Role Requirements:
- Matric certificate
- Minimum 5-years industry-relevant customer-facing sales and service experience
- Must be willing to learn new skills & technologies
- Must be willing to complete predetermined certifications at regular intervals
Essential Knowledge and/or Experience:
- Customer-facing and remote sales and service skills & experience
- Strong Microsoft Office 365 suite skills & experience
Advantageous Certifications, Knowledge, and Experience:
- Tertiary qualification in Information Technologies and/or computer sciences
- Advanced Microsoft Office Suite skills
- ITIL Foundation
- N-Central RMM
- ConnectWise PSA
- Mimecast
- Basic understanding of the following technologies & principles: Networking
- Routing
- Firewalling
- Internet connectivity
- Microsoft Office 365
- Azure and/or AWS Public Cloud platforms
Key Responsibilities
- Meet predetermined sales targets
Key Attributes
- Strong verbal, telephonic and electronic communication skills
- Must be a natural problem-solver
- Analytical troubleshooting skills
- Time management skills
- Punctual and reliable
- Ability to work in a team & independently to provide customer service
- Ability to prioritize, escalate and request assistance when needed in a timely manner
- Must be open to learning new technologies and service delivery methodologies