Manager Financial Crime at HFC Limited Jobs In Kenya
Job Description
Principle Accountabilities
- Develop and implement of a proactive Fraud Risk Management Program using data extraction, data analytics and management reporting.
- Leading a team in reviewing various customer transactions and activities to flag or identify suspicious activity.
- Actions all card fraud alerts in the power card card management system.
- Caution cards on power card stop list
- Update travel advisory for customers when informed
- Undertake investigations of debit and credit card disputes
- Review current card fraud rules to ensure are working effectively in line with the risk management framework.
- Handle chargeback fraud.
- Create card fraud rules as per transaction monitoring standards
- Contributing to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures.
- Lead, mentor, and manage a team of fraud analysts
- Complete daily review of exception reports with a view to identify suspect activity/transactions and submission of summary finding reports as well as promptly institute control measures.
- Oversees and performs investigations regarding actual and suspected fraud activities, providing oversight and appropriate resolution to the operational and business units.
- Risk assesses the effectiveness of antifraud programs and controls in place.
- Analyze internal and external fraud loss data reporting to monitor risk management activities associated with significant losses.
- Maintains awareness of key process changes, system changes, organization or governance structure, and key outsourcing arrangements/vendor exposure and how they impact fraud risk management.
- Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud
- Assists management in the development and implementation of the Antifraud control activities both preventive and detective controls.
- Track unresolved items to provide a record of activities and support identification of fraud trends or persistent issues
- Service Level Agreements (SLA) adherence on issues resolution with minimal customer complaints
- Prepares monthly/quarterly management reports of all activities, including averted and sustained losses, and recovered monies.
- Attend and actively participate to scheduled engagement meetings on fraud related matters.
- Attend Kenya Bankers Association Forums and build with law enforcement, Telecoms and other banks.
Key Competencies and Skills
Technical Competencies
- Knowledge of Criminal Justice System in Kenya
- Ability to understand and document workflows and business processes
- Strong analytical and monitoring skills
- Strong technical knowledge in debit/credit card systems and processes
- Expertise in identifying and evaluating potential risks in real estate investments and operations
- Skills in developing and implementing crisis management plans and business continuity strategies.
- Good report writing and presentation skills.
General Competencies
- Process orientation
- Strong business acumen
- Solution orientation
- Strategic orientation
- Strong ethical standards and integrity
- Ability to handle sensitive information with confidentiality
Minimum Qualifications, Knowledge and Experience
Academic Qualifications
- Bachelor Degree in Finance/Accounting, Economics, Actuarial Science, Criminology, Computer science or relevant degree.
- Professional qualifications in the fields of Risk Management, and Compliance.
Experience
- Minimum 6 years Banking work experience with at least 2 in fraud risk management related role.
- Proven experience in managing and leading a team.
- Hands-on experience conducting complex investigations into fraud, including forensic accounting, interviewing suspects and witnesses, and collecting evidence
- Experience in handling card fraud monitoring
- Experience in Visa risk manager fraud system
- Deep knowledge in credit card fraud rules and charge
Closing Date: 6th June, 2024