Security Manager (Pre-Opening) at Accor Jobs In Kenya
Job Description
- Assist to streamline the security program to safeguard the property.
- To safeguard guests, visitors, employees and the property when in the premises.
- Analyze the various problems confronting the Security Department & develop solutions.
- Design & develop techniques to prevent or minimize waste, theft or pilferage.
- Adhere to the Standard Operating Procedures & ensure the same by the security team.
- Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
- Assist to identify the major facilities and security equipment requirements for the department and the property.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department.
- Identify optimal, cost-effective use of the resources and educate the team on the same.
- Submit Annual Security Operations & Capital budgets to the General Manager.
- Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry.
- Constant supervision of the team members.
- Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.
- Coordinate operations with Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
- Ensure to offer special protection to VIPs and Government Dignitaries.
- Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
- Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
- Ensure to make clear and concise plans, while dealing with emergencies.
- Ensure that fire prevention and safety procedures are maintained in all areas of the hotel.
- Ensure that all security operations are in accordance with Standard Operating Procedures.
- Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation.
- To handle guest complaints pertaining to security.
Qualifications
- Bachelor of Arts in Criminology or related studies
- Minimum 3 years of relevant experience in a similar capacity
- Certificates in CPR, First Aid Management and Basic Fire Fighting
- No criminal record
Competencies
- Strong leadership, interpersonal and training skills
- Good communication skills
- Honest with a high level of integrity
- Ability to remain calm and react fast to situations
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times