Glover Experience Analyst (They/She/He) at Glovo Jobs In Kenya
- Company: Glovo
- Location: Kenya
- State: Nairobi
- Job type: Full-Time
- Job category: Advertising/Media Jobs in Kenya - Data Science / Research Jobs in Kenya - Glovo Jobs in Kenya
Job Description
Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app.[1] It aspires to be a multi-category lifestyle app with food delivery being the most popular offering
Summary
Join us as a Glover Specialist and become a key member of Glovo’s local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
THE JOURNEY
Communication Strategy Ownership
- Develop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managing communication materials.
- Implement effective communication initiatives to foster strong engagement and connection with the riders’ community.
Courier Relations and Advocacy
- Become the trusted representative and guardian of our couriers, understanding their challenges, needs, and aspirations.
- Proactively communicate and address their concerns, acting as their voice within the company.
Community Management and Activities
- Bring your creativity to life by generating innovative ideas to build and manage a vibrant community of riders.
- Organize and execute community management activities, events, and initiatives to enhance the riders’ experience and foster a sense of belonging.
Collaboration with Public Affairs (P.A)
- Work closely with the Public Affairs team to enhance the image and reputation of our couriers in the country.
- Collaborate on initiatives and campaigns to improve public perception and recognition of our couriers’ valuable contributions.
Local Benefits And Perks Negotiation
- Identify and negotiate local benefits and perks to enhance the riders’ experience and satisfaction.
- Collaborate with relevant stakeholders to implement and communicate these benefits effectively.
Guidance and Support
- Provide guidance and support to the fleet of couriers through focus groups, attention hours, and other means of communication.
- Understand their challenges, collect feedback, and assist in addressing their needs.
Rider Insights Analysis
- Conduct periodic reports by analyzing insights gathered from focus groups, surveys, interviews, and other research methods.
- Utilize data-driven insights to better understand the riders’ needs, preferences, and expectations, driving continuous improvement.
Collaboration With Regional And Global Teams
- Work collaboratively with the Regional and Global teams to align strategies, share best practices, and contribute to increasing the company’s ROI.
- Provide valuable insights and updates on local market conditions and rider feedback.
Courier App Monitoring
- Ensure a seamless and user-friendly experience for riders by monitoring and caring for the courier app’s aspects.
- Collaborate with relevant teams to address any app-related issues or improvements.
- Follow up courier app- caring about the aspect of the app
What You Will Bring To The Ride
- Bachelor’s degree in Communications, Marketing, Business, or a related field.
- 2-3 years of experience in communication strategy, community engagement, or related roles.
- Excellent written and verbal communication skills.
- Ability to analyze and derive insights from both quantitative and qualitative data.
- Proactive, creative, and results-oriented mindset.
- Strong stakeholder management and negotiation skills.
- Familiarity with brand management principles and customization to local markets.
- Proficiency in conducting focus groups, surveys, and interviews.
- Ability to work collaboratively with regional and global teams.
- Familiarity with app monitoring and user experience enhancement is a plus.
Closing Date : 31 May. 2024