Customer Service Intern at MNC Consulting Group Limited Jobs In Kenya

Job Description

Our client in the beauty industry is looking for an intern who have done a course in food and beverage or customer service. You should have receptionist skills such as good customer service, good communication skills, confident and able to handle different clients. You should also have interest in the beauty industry and sales.

Responsibilities and Duties

Greet clients warmly, answer inquiries, and provide information about the beauty services offered.
Schedule and confirm appointments, manage cancellations, and maintain an organized calendar.
Handle the check-in and check-out process efficiently, ensuring a smooth experience for clients.
Inform clients about the beauty products available, provide recommendations, and encourage purchases.
Assist the sales team with daily tasks, such as updating client records and processing transactions.
Identify opportunities to upsell additional services or products during client interactions.
Maintain accurate client records and update databases as needed.
Track inventory levels of beauty products and supplies, and assist in reordering when necessary.
Answer phone calls, respond to emails, and handle correspondence efficiently.
Gather and document client feedback to help improve services and client satisfaction.
Address and resolve client complaints or issues in a professional and effective manner.
Conduct follow-up calls or emails to ensure client satisfaction and build long-term relationships.
Assist in creating content for social media platforms, engaging with followers, and promoting services and products.
Conduct research on industry trends and competitor offerings to support marketing strategies.
Ensure that the reception area and common spaces are clean and organized.
Work closely with beauty professionals and other staff to ensure seamless operations and excellent client service.

Qualifications