Customer Success Executive Jobs In Kenya
Job Type Full TimeExperience 2 - 3 years
Location Kiambu
Job Field Sales / Marketing / Retail / Business Development
Job Summary
The ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the success of our healthcare training and services within the health sector.The ideal candidate should have a strong background in Sales & Business Development, Excellent Communication Skills, and a proven track record in building successful relationships with organizations in the Private, Public and Not-for Profit sectors.
Key Responsibilities
Develop and maintain a robust sales pipeline through proactive outreach, networking, and relationship building within the BFSI domain.
Achieve and exceed sales targets by implementing effective sales strategies tailored to the unique needs and challenges of the BFSI sector.
Cultivate positive and long-term relationships with existing and potential BFSI clients, ensuring their satisfaction and success with our training and consultancy services.
Address client inquiries promptly and provide relevant information about our BFSI-focused training programs and consultancy solutions.
Proactively engage with BFSI clients to understand their ongoing training needs, challenges, and industry trends, offering customized solutions for continuous success.
Monitor client satisfaction and serve as a liaison between BFSI clients and internal teams to ensure effective communication and issue resolution.
Develop comprehensive proposals outlining customized solutions, pricing structures, and terms aligned with the unique needs of BFSI clients.
Analyze customer feedback and market insights to adapt sales and customer success strategies to the ever-evolving BFSI landscape.
Qualifications and Experience
Bachelor's degree in Business Administration, Finance, Economics, or a related field.Proven experience in sales and customer success within the BFSI sector, preferably in corporate training or consultancy services.
In-depth understanding of BFSI training programs, regulatory requirements, and industry dynamics.
Results-oriented with a demonstrated track record of meeting and exceeding sales targets in the BFSI domain.
Excellent communication, negotiation, and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Proficiency in using CRM software, Microsoft Office Suite, and other business development tools.
Minimum of 2 to 3 years of relevant experience, preferably in a corporate training organization serving the BFSI sector.
Advanced skills in MS Office, PowerPoint, and Excel.
High level understanding of computer technology.
Proven track record of successfully meeting sales quota preferably over the phone
Analytical mind and great business sense
Outstanding negotiation skills with the ability to resolve issues and address complaints.
How To Apply
Your application (Cover Letter & CV) should be sent to hr@indepthresearch.org to us on or before CoB Friday, 26th April 2024. Quote the JOB TITLE on the subject of your email.