IT Assistant at Kenya Red Cross Society Jobs in Kenya

Job Purpose:

The IT Assistant will be responsible for providing, maintaining, and supporting ICT services and resources to users to enable them performance their duties.

Duties and Responsibilities; -

Provide technical support to staff, including troubleshooting hardware and software issues, configuring user accounts, and installing software.
Maintain and repair computer hardware, diagnose system failures, and perform preventative maintenance.
Develop and implement software solutions to automate tasks, improve workflows, and meet specific business needs.
Install, configure, and maintain Microsoft products, such as Windows operating systems, Office Suite, and other relevant applications. Specifically, including Microsoft Dynamics CRM and Dynamics 365 Business Central (formerly Dynamics NAV).
Stay up-to-date on the latest IT trends and technologies by attending training courses and workshops.
Document technical procedures and solutions for future reference.
Assist with the planning, implementation, and maintenance of IT infrastructure.
Troubleshoot network connectivity issues, diagnose and resolve network outages, and maintain overall network performance. (New)
Investigate and troubleshoot IT system downtimes to identify root causes and implement swift resolutions.

Minimum Requirements
Qualifications

Bachelor’s Degree in Computer Science/Information Technology or any other ICT-related discipline
3 – 5 years of professional experience in a similar role

Competencies

Proven experience as an ICT Officer or similar role
Strong programming skills in one or more programming languages (e.g., Python, Java, C++).
Experience with hardware and software maintenance and troubleshooting
Excellent knowledge of Microsoft products, including Windows operating systems, Office Suite, and other relevant applications
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
Ability to work independently and as a team player