Customer Technical Service Specialist Jobs In Kenya
Reports to: QA&QC Manager
Our client is seeking to hire a Customer Technical Service Specialist to manage quality-related customer satisfaction responses from the consumers and customers in relation to the company products.
Roles and Responsibilities
Technical Customer Support
- Develop and maintain systems to preserve quality customer satisfaction relating to service activities and products.
- Collates reports from on-site warehouse pallet packaging care keepers.
- Interacts with customers in order to resolve technical issues.
- Ensures the company’s logistic capabilities meet up with customer local off-load requirements.
- Acts as customer contact for label development and promotions.
- Processes and records call transactions using a computer and designated tracking software.
- Assists in the process and continuous improvement/Recycling unit with the execution of the recycling program.
- Monitors performance (quality, food safety, and services) according to agreed standards and takes necessary action to communicate/advise/assist according to performance level.
- Monitors standards and updates to ensure internal quality and food safety management system attains requirements.
- Maintains all corrective and preventive action data for customer issues.
- Utilises problem-solving tools in conjunction with a process improvement unit to eliminate customer quality concerns.
- Gather appropriate and adequate data for the preparation of the Quality Assurance unit’s monthly report.
- Implements, maintains, monitors, and improves the quality and food safety management system for the company.
Integrated Management Systems and food safety management systems
- Supports quality assurance/auditing processes within the company in line with IMS (quality, environment, health and Safety) food safety and other requirements.
- Develops an audit schedule in line with ISO 9001, ISO14001, OHSAS18001, and FSSC22000 sends to the Quality Assurance Manager for review.
- Follows up on all activities relating to the establishment, implementation and maintenance of the Integrated Management System (Quality Management System ISO9001 and Food Safety System
Others
- Assists in the process and continuous improvement/Recycling unit with the execution of the recycling program.
- Facilitates technical educational presentation on can production and advantages of recycling for the target audience (children between 6 and 13 years).
- Assists with the implementation, maintenance and continuous improvement of the integrated management system (ISO9001, ISO14001, OHSAS18001) and food safety management system.
Qualifications:
- Minimum of a First Degree in Engineering (Preferably Mechanical)
- At least 8 years post-qualification experience in a similar role within the manufacturing industry
- Quality Assurance and Control
- Hazard Analysis and Critical Control Points (HACCP)
- Statistical Process Control (SPC)
- Inspections and Continuous Monitoring
- Manufacturing Operations
- Audit Management